Privacy Policy

1. Introduction

Sureflow Leads ("Sureflow," "we," "us," or "our") provides AI lead-response and revenue infrastructure for restoration businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a discovery call, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

• Contact details — name, business name, email address, phone number, and any other information you submit through forms or during a discovery call.
• Business information — details about your restoration business, lead volume, current response process, and similar context shared during onboarding.
• Communications — the content of emails, calls, text messages, and chat sessions with our team.

Information Collected Automatically

• Usage data — pages viewed, links clicked, time on page, referring URL, and similar analytics data.
• Device and connection data — IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies — we use cookies and pixels to remember preferences, measure traffic, and improve performance. You can disable cookies in your browser, though some features may not work properly.

Information About Your End-Customers (Service Customers Only)

If you are an active Sureflow customer, our system handles inbound leads on your behalf. That can include caller names, phone numbers, addresses of properties needing restoration, descriptions of damage, and call recordings or transcripts. We process this information solely to deliver the services you have engaged us to provide.

3. How We Use Information

• To respond to inquiries and schedule discovery calls.
• To provide, operate, maintain, and improve our services.
• To answer, qualify, and route leads on behalf of customers.
• To send service updates, transactional messages, and (with consent) marketing communications.
• To analyze website performance and product usage.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell personal information. We share information only as described below:

• Service providers — vendors that help us run the business (e.g., hosting, telephony, CRM, analytics, email, payment processing). These providers are bound by confidentiality and use information only to perform services for us.
• Customers — lead and call data captured on behalf of a Sureflow customer is shared back with that customer.
• Legal and safety — to comply with applicable law, lawful requests, court orders, or to protect the rights, property, or safety of Sureflow, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of the transaction.

5. Call Recording and AI Processing

Inbound calls handled by Sureflow may be recorded and transcribed for the purpose of qualifying leads, scheduling appointments, and improving service quality. Call audio and transcripts are processed by automated AI systems and may be reviewed by authorized personnel. Customers are responsible for posting any disclosures required in their jurisdiction.

6. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Lead records and call data tied to active customer accounts are retained for the duration of the engagement plus a reasonable archival period unless you request earlier deletion.

7. Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• Access, correction, deletion — you may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions.
• Marketing emails — you can opt out using the unsubscribe link in any marketing email or by contacting us.
• SMS — reply STOP to any message to opt out.
• Cookies — configure your browser to refuse cookies or alert you when cookies are set.

Residents of certain jurisdictions (including California, Colorado, Virginia, and the EEA/UK) may have additional rights under applicable law. Contact us using the details below to exercise those rights.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. International Users

Sureflow operates from the United States. If you access our services from outside the U.S., you understand that information may be transferred to, stored, and processed in the U.S.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated through the website or by direct notice where required.